Frequently Asked Questions
How does my data get into the directory? Do I have to enter it manually?
School Directory Services LLC maintains a secure upload site for schools to transmit spreadsheet files containing their directory data. Although you may need to create some of the spreadsheets manually, the data upload and linking of records will be done for you.
What happens to last year’s data when our school renews our subscription?
Before each new academic year upload, all of your existing data will be archived into spreadsheets. Wherever possible, user customizations will be preserved during the new data upload and existing user passwords will not be overwritten.
Will our users know how to log in?
Once your initial directory is ready to be viewed, an email will be sent to all users with the URL for the new directory. A separate email will be sent with their login information. We recommend that the school or PTA also send out a notification about the directory and remind users to check their spam folders for their login information if they haven’t seen it. Users who do not have email addresses will be assigned non-email login addresses similar to <school><year>-<sequence#>@classlistonline.com that are good for one year. We will provide a printable file with login information for these users so the information can be sent home by the school.
Is my directory data secure online?
Your directory will be created using cloud-based software from Knack.com and hosted on AWS servers. Aside from the Home Page which displays a photo, marquee, and sponsor ads, all pages of the directory require a user login to access. User Roles determine which pages of the site can be accessed, and only designated individuals will have access to the Administrator and Accounting pages. User Roles can only be changed by School Directory Services, and the request to add or remove administrators must come from an authorized administrator or an officer of the subscribing organization. You can read more about Knack security at https://support.knack.com/hc/en-us/articles/360028475932-How-secure-is-Knack-
Will we have to remember a long, complicated URL?
No! School Directory Services LLC will create an easy-to-remember URL for your school directory in the format classlist.online/<school>. This will point to your actual directory location at directories.knack.com/<school>. You can put a link on your website to make it even easier to find, or the directory can be embedded in a page on your website.
How do users reset passwords?
The directory login page has a self-service link for users to reset forgotten passwords. Users with hotmail.com accounts may not receive the password reset email and will need assistance from a directory administrator to reset the password. All users can change their passwords from the Update Account Info page after they log in, and directory administrators can reset passwords on the Users page.
How will my end-users know who to ask for help?
Users with access issues may email contact@schooldirectoryservices.com for assistance. For directory content questions, School Directory Services will provide an email address for your directory administrators (<school>@classlistonline.com) and will forward all email to the administrator address(es) you specify. The help address will remain consistent from year to year, and the directory administrators receiving the messages can be changed at any time.
Can schools outside of Colorado subscribe?
Yes! Although School Directory Services LLC is based in Denver, Colorado, we are happy to support schools from anywhere. We welcome any school that would like to move online with their directory and fundraising. Time zone settings can be changed for your individual directory to ensure that your calendar entries display correctly.
Is there a referral bonus for telling my friends about ClassList.Online?
Yes! We think you will like your ClassList.Online directory so much that all your friends will want one, too. If a school begins a new ClassList.Online subscription and lists your school as the referrer, School Directory Services LLC will make a $100 donation to your school through your ClassList.Online directory. Your school must have an active ClassList.Online subscription to receive the referral bonus. There is no limit to the number of schools you may refer.